Getting to appointments, social activities, and community events shouldn’t be a barrier to your independence. Our transport arrangement service helps you access reliable, safe transport when you need it-whether that’s coordinating taxi services, arranging community transport, or organizing other transport options.
Transport support means you can attend medical appointments, maintain social connections, and participate in community life without stress or worry about how you’ll get there.
Why Transport Arrangement Matters
Have questions?
Your local team of Client Care Managers are available to answer your questions and work with you to design a customized plan of care that is right for you.
Our Transport Arrangement Services
Coordinating Transport Options:
Researching available transport services, contacting transport providers, booking transport in advance, confirming transport details, providing clear instructions to you, coordinating pickup and return times.
Types of Transport We Arrange:
Community transport services, accessible taxi services, disability transport, private transport providers, volunteer driver programs, hospital transport services.
Scheduling Coordination:
Booking transport for medical appointments, arranging transport for social activities, coordinating regular recurring transport, planning transport for multiple destinations, allowing appropriate time for appointments.
Special Requirements:
Arranging wheelchair-accessible vehicles, booking stretcher transport if needed, coordinating mobility aid accommodation, requesting preferred vehicle types, communicating special needs to providers.
Backup Planning:
Having backup transport options, re-arranging if cancellations occur, problem-solving transport issues, ensuring you’re never left stranded.
Cost Management:
Finding cost-effective transport options, accessing subsidized transport programs, coordinating with funding bodies, managing transport budgets.
Transport Options We Can Arrange
Transport Subsidy Programs
How Transport Arrangement Works
Initial Setup:
Understanding your transport needs, identifying mobility requirements, researching suitable transport options, registering with relevant services, setting up accounts with providers.
Booking Process:
Receiving your appointment or activity details, contacting transport provider, booking transport for required date/time, confirming booking details, informing you of arrangements, sending reminders before transport day.
Day of Transport:
Confirming transport is en route, being available if issues arise, following up to ensure you got there safely, arranging return transport.
Ongoing Management:
Maintaining relationships with transport providers, adjusting arrangements as needs change, troubleshooting problems, ensuring reliable service.
What to Expect
First Time:
We’ll discuss your transport needs and preferences, explore available options and costs, help with any registrations or applications needed, arrange your first transport booking, explain what to expect on the day.
Regular Transport:
For regular appointments (weekly doctor visits, etc.), we can establish recurring transport bookings, adjust as your schedule changes.
Flexibility:
Transport needs change-we adjust arrangements accordingly, handle cancellations and rebooking, coordinate last-minute changes when possible.
Frequently Asked Questions (FAQs)
Gratifying Care is proud to committed to offer the best possible answers to all your questions. We have compiled a list of few questions that have been repeatedly asked to us.
What's the difference between arranging transport and accompanying me?
Transport arrangement means we book the vehicle/driver for you. Accompanying means a support worker travels with you. Many clients use both services together-we arrange the transport AND provide someone to accompany you.
How far in advance should transport be arranged?
Community transport often requires several days’ notice (sometimes 1-2 weeks for popular times). Accessible taxis can often be booked day-before. We recommend booking as early as possible, especially for regular appointments.
What if the transport doesn't arrive?
We monitor your bookings and follow up if transport is late. We’ll contact the provider, arrange alternative transport if needed, inform the appointment destination of delays. We ensure you’re not left waiting without support.
Can you arrange transport for social activities, not just medical appointments?
Yes! Transport for social clubs, community activities, visiting friends, shopping trips, religious services-anything that keeps you connected to community. Availability and funding may vary by purpose.
Do I pay the transport provider directly?
Usually yes-you pay the driver or service directly, often using your subsidy card (MPTP, DVA). We help you understand costs beforehand. Some transport may be covered by your Home Care Package or NDIS plan.
What if I use a wheelchair?
We arrange wheelchair-accessible vehicles. These require advance booking as availability is limited. We ensure the vehicle can accommodate your specific wheelchair or mobility scooter.
Can you arrange transport for my spouse too?
Yes, we can arrange transport for you and your spouse together. Some transport services charge per person; others charge per trip. We find the most cost-effective option.
What information do you need to arrange transport?
We need: pickup address, destination address, date and time needed, any mobility requirements (wheelchair, walker, oxygen), estimated duration at destination (so we can book return transport), any special needs or preferences.
What if I need to cancel arranged transport?
Contact us as soon as possible. We’ll contact the transport provider to cancel. Most services require 24 hours’ notice to avoid cancellation fees. We help manage this for you.
How much does transport arrangement cost?
Our service coordinating the transport depends on your funding: Support at Home Program: Covered. Home Care Packages: Included in your package. NDIS: May be covered under Support Coordination. DVA: Covered for eligible veterans. Private: Small fee for booking coordination. The actual transport cost (taxi, community transport, etc.) is separate and paid to the transport provider. Contact us for details.
Medical Disclaimer
The information on this page is for educational purposes only and does not constitute medical advice. Our Disability Support Services are delivered by qualified Disability Support Workers / Community Support Workers / Support Workers / Community Workers. They work within their scope of practice and in coordination with your doctor and healthcare team. Always consult your GP or specialist about your specific health needs and treatment. Our services complement but do not replace medical care from your doctor.